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The Claim Process - Explained

Tell us about yourself.

Complete our on-line enquiry form with basic information about your claim. Indicate when you want our Claims Team to telephone you to discuss your claim in more detail.

Talk to us!

We will ask you to spend up to 15 minutes on the telephone with one of our Senior Claims Advisers to establish the sort of information which we believe will be helpful in making a successful claim.

This will include certain financial information and details of how you were originally advised and your circumstances at that time.

Let us pursue your claim.

We will send you a pre-populated claim form for you to complete and return along with any other documentation that you think may support your case; for example, any illustrations you were given at the time of the initial advice. If you were given a letter or report confirming the advisers recommendations, this would also be helpful.

On receipt of your claim form, we will write to the Compliance Department of the firm that gave you the initial advice and start the claim process. They will be obliged to acknowledge and indicate a response time scale. We will pursue your claim and keep you informed of our progress.

Any subsequent compensation with a pension claim will usually be added to the pension fund or with investment claims, you will receive a cash compensation.

Click here to start your claim now!

Mr B, Derbyshire
£150,000 compensation

Excellent advice and support - from the initial enquiry to the final compensation award of £150,000 in respect of my mis-sold pension transfer from a Final Salary scheme.

Mr L, Leeds
FSCS Claim £50,000

My praise for Assist.Claims is not simply due to their obtaining the maximum compensation award on our behalf. Throughout the process they were never less than extremely professional and were always... Read More

My praise for Assist.Claims is not simply due to their obtaining the maximum compensation award on our behalf. Throughout the process they were never less than extremely professional and were always supportive and easy to communicate with. Their expert knowledge was clear to see. I would have no hesitation in using their services again and in recommending their service to others.

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