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Complaints Handling

We try our best to provide an excellent service for our customers; but if you have a complaint we want to know about it. We’re here to help.

If you would like to put a complaint to us in writing, you can use the Contact Us page or email us at complaints@assist.claims.

If you wish to make a formal complaint, the external complaints handling procedure can be found by clicking on the PDF download button below.

Download Complaints Handling Procedure